Shipping, Refunds & Returns

Shipping

  • We use tracked mail. 
  • Books are packaged in book mailing cardboard boxes that that can hold up to 5 books. 
  • Recipients cover local tax and customs fees.
  • International orders will usually be sent to your nearest pick up point. Please check your inbox for details.
  • Returned books due a missed pick up will be refunded minus the shipping costs.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be packaged adequately.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where we can not grant a refund:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • PDFs or eBooks.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@comicagile.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to:

Comic Agilé
c/o Mikkel Noe-Nygaard
Børupvej 91
9310 Tranbjerg J
Denmark

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@comicagile.net for questions related to refunds and returns.